AWS Big Data
JUNE 12, 2023
Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry.
CIO Business Intelligence
APRIL 27, 2022
And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Employee Journey Analytics, meanwhile, offers an overview of sentiment, either for the whole company or groups of employees, around various interactions — onboarding, IT support, returning from care leave.
Business Over Broadway
MAY 22, 2019
I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. So, become data literate.
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