datapine

JANUARY 18, 2023

In addition, we will see how online dashboards have overthrown the static nature of classic reports and given way to a much faster, more interactive way of working with data. This insightful report displays relevant metrics such as the top-performing agents, net promoter score, and first contact resolution rate, among others.

Reporting 201

Reporting Metrics Dashboards Visualization 201

Occam's Razor

JANUARY 30, 2012

When it comes to data analysis, you are usually more likely to see me share guidance on advanced segmentation or custom reports or advanced social metrics or controlled experiments or economic value or competitive intelligence or web analytics maturity or one of an infinite number of difficult, if hugely rewarding, things. New Dashboard.

Analytics 145

Analytics Dashboards Metrics Key Performance Indicator 145

Peter James Thomas

AUGUST 12, 2018

These normally appear at the end of an article, but it seemed to make sense to start with them in this case: Recently I published Building Momentum – How to begin becoming a Data-driven Organisation. Pertinence and fidelity of metrics developed from Data. There are often compromises to be made in defining metrics.

Metrics 49

Metrics Statistics Data Quality Measurement 49