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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.

Optimization 136
Optimization Interactive Enterprise Optimization Sales 136
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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

APRIL 12, 2022

trillion in 2021, according to financial market data provider Refinitiv. Technology and telecommunications deals accounted for more than one-fifth of that, according to Shearman & Sterling. Equinix buys West African data center company for $320 million. It certainly started off that way, with Microsoft agreeing to pay $68.7

Technology 142
Technology Enterprise Consulting Software 142
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