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2 Ways Technology Can Help Employees Transition Back to the Office

CDW Research Hub

Migrating technology from one location to another doesn’t have to be daunting. Let technology work in your favor and design a roadmap with a clear radar for success. Let technology work in your favor and design a roadmap with a clear radar for success. Help your end-users adapt to changing demands. People-centric solutions.

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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

trillion in 2021, according to financial market data provider Refinitiv. Technology and telecommunications deals accounted for more than one-fifth of that, according to Shearman & Sterling. NTT Data adds Vectorform to service portfolio. Equinix buys West African data center company for $320 million.