Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. They need to blend people, processes and technology; there is an increased need for people who are creative, manage continuous change and have skills associated with the technology itself (e.g., IoT Artificial Intelligence.
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