Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. If you have never been involved in a tweet chat, I recommend it.
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