AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. The near-real-time insights can then be visualized as a performance dashboard using OpenSearch Dashboards.

Management 107

Management Metadata Analytics Dashboards 107

Alation

JANUARY 17, 2023

Business Intelligence Tools: Business intelligence (BI) tools are used to visualize your data. You should pick those that allow for easy integration and can create beautiful data visualizations. These help data analysts visualize key insights that can help you make better data-backed decisions.

Data Warehouse 52

Data Warehouse Cost-Benefit Data Transformation Data Science 52

Jet Global

MAY 1, 2023

This is in contrast to traditional BI, which extracts insight from data outside of the app. We rely on increasingly mobile technology to comb through massive amounts of data and solve high-value problems. Plus, there is an expectation that tools be visually appealing to boot. Their dashboards were visually stunning.

Analytics 52

Analytics Cost-Benefit Visualization Dashboards 52

Occam's Razor

OCTOBER 19, 2010

You'll measure Task Completion Rate in 4Q (below). You'll measure Share of Search using Insights for Search (below). Only a plea to obsessively obsess about measuring outcomes and compute economic value, not just revenue. We are faced with new marketing and measurement challenges and opportunities every single day.

Analytics 135

Analytics Testing Measurement Optimization 135