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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

Optimization 134
Optimization Interactive Enterprise Optimization Sales 134
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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

APRIL 12, 2022

It will add it to its Spot by NetApp portfolio, the collection of SaaS tools built around the cloud management and cost optimization company it bought in 2022. Microsoft buys Minit to optimize process automation. NTT Data adds Vectorform to service portfolio. Celonis buys Process Analytics Factory. Atos makes hat-trick of acquisitions.

Enterprise 142
Enterprise Technology Consulting Software 142
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