Enterprise Optimization Interactive Optimization Visualization 
CIO Business Intelligence
MARCH 22, 2022
In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.
CIO Business Intelligence
APRIL 12, 2022
It will add it to its Spot by NetApp portfolio, the collection of SaaS tools built around the cloud management and cost optimization company it bought in 2022. Microsoft buys Minit to optimize process automation. StreamWeaver will bring plug-and-play integrations for more streaming enterprise data to BMC’s Helix AIops platform.
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