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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

Optimization 136
Optimization Interactive Enterprise Optimization Sales 136
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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

APRIL 12, 2022

Technology and telecommunications deals accounted for more than one-fifth of that, according to Shearman & Sterling. Already this year, there are numerous smaller M&A deals, as enterprise software providers buy their way into new markets or acquire new capabilities rather than develop them in house. trillion in 2020 to $5.16

Technology 142
Technology Enterprise Consulting Software 142
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