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IBM to buy Apptio for $4.6B to help companies optimize IT spend

CIO Business Intelligence

billion to help enterprises optimize their IT expenditure, particularly cloud costs, as they try to navigate uncertain macroeconomic conditions. While ApptioOne can be used by enterprises to manage hybrid cloud, Apptio Cloudability can be used to monitor public cloud spending and expenditure optimization.

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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

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2 Ways Technology Can Help Employees Transition Back to the Office

CDW Research Hub

Having a comprehensive IT strategy for returning employees promotes a good employee experience. Continuously connected , securing high-quality connections across remote locations, securely promoting virtual, cloud and SaaS apps across the enterprise, optimizing bandwidth, and providing an exceptional app experience.

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Celonis beefs up its Power BI process mining capabilities

CIO Business Intelligence

For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too. This analysis is key, according to R. Process mining comes of age.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

Even though Nvidia’s $40 billion bid to shake up enterprise computing by acquiring chip designer ARM has fallen apart, the merger and acquisition (M&A) boom of 2021 looks set to continue in 2022, perhaps matching the peaks of 2015, according to a report from risk management advisor Willis Towers Watson.