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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 8: COVID-19 and Changing Facets of Customer Engagement

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JJ: Well, it has, and to explain its relevance first, we need to understand that strategy and finance teams of various companies are working through scenario planning with other business functions to really ascertain how the situation will evolve and further impact revenue and then thereby impact operational expenses. If yes, why?

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