AWS Big Data

JUNE 12, 2023

Our platform delivers real-time and historical analytics across the wide variety of data sources and customer interaction channels that are now common in most organizations. It is our mission to make customer experience analytics accessible to all users in an organization.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

DECEMBER 14, 2019

The path that consumers travel on to make a purchase, is called the “customer journey.” AI and big data are helping large companies already in optimizing many areas with smoother delivery and improved productivity. How Do AI and Big Data Help in the Customer Journey? Agent-facing bots for more authentic and faster interactions.

Big Data 65

Big Data Cost-Benefit B2B Sales 65

Business Over Broadway

MAY 22, 2019

According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. I recently joined Indigo Slate to lead their research and analytics. This week’s CXChat was about customer experience and emerging technologies.

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40

Smart Data Collective

MARCH 11, 2022

Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business. Customer Journey Analytics. Customer Retention Analytics.

Customer Analytics 117

Customer Analytics Analytics Key Performance Indicator Big Data 117