AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

DECEMBER 14, 2019

A great customer journey will eliminate buyer’s remorse, improve your retention rates, and eliminate any errors and complaints. Econsultancy and Adobe asked B2B companies to report on what the most exciting opportunity for growth in 2020 is and the leading answer was, “customer experience.” Analytics is the answer here.

Big Data 64

Big Data Cost-Benefit B2B Sales 64

Business Over Broadway

MAY 22, 2019

According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. I recently joined Indigo Slate to lead their research and analytics. Using Customer Journey Orchestration and AI to Optimize Customer Experience: [link].

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40