CIO Business Intelligence

MAY 16, 2022

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. It quickly became apparent that distributing these best practices would profit both public- and private-sector organizations.

IT 105

IT Cost-Benefit ROI Risk 105

Occam's Razor

APRIL 25, 2011

" I'd postulated this rule in 2005, it is even more true in 2011. Doing anything on the web without a Web Analytics Measurement Model. Bring a structured approach to your measurement strategy, bring some process, let a Web Analytics Measurement Model be the foundation of your program. The 10/90 rule.

Marketing 126

Marketing Measurement Metrics Testing 126

AWS Big Data

OCTOBER 11, 2023

HandleTime – This customer service metric measures the length of a customer’s call. It can be measured over any period of time (such as 30 minutes, 1 hour, 1 day, or 1 week) and for each agent, team, department, or the company as a whole. EventTime – This is the time when the call center stream is sent (via the KDG in this post).

Management 107

Management Metadata Analytics Dashboards 107