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Customer science: A new CIO imperative

CIO Business Intelligence

MARCH 26, 2024

Customer satisfaction levels have flatlined since 2010. Carey School of Business periodically conducts a National Customer Rage Survey tracking customer satisfaction, complaint handling, and the alarming incidence of customer uncivility (i.e., Think about it. How many even meet them?

Key Performance Indicator 128
Key Performance Indicator Broadcasting Metrics Measurement 128
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Why Data Driven Decision Making is Your Path To Business Success

datapine

APRIL 16, 2019

By leveraging the wealth of digital insights available at your fingertips and embracing the power of business intelligence , it’s possible to make more informed decisions that will lead to commercial growth, evolution, and an increased bottom line. The proof is in the numbers. 2) Define objectives.

Data-driven 287
Data-driven Dashboards Visualization Cost-Benefit 287
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