2020, Interactive and Journey Analytics

How To Transform The Customer Journey With AI And Big Data

Smart Data Collective

DECEMBER 14, 2019

A great customer journey will eliminate buyer’s remorse, improve your retention rates, and eliminate any errors and complaints. Econsultancy and Adobe asked B2B companies to report on what the most exciting opportunity for growth in 2020 is and the leading answer was, “customer experience.” Analytics is the answer here.

Big Data

Big Data Cost-Benefit B2B Sales

Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

MAY 22, 2019

According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. I recently joined Indigo Slate to lead their research and analytics.

Machine Learning

Machine Learning Technology Digital Transformation Data Science

Data Leaders Brief

How To Transform The Customer Journey With AI And Big Data

Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

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