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7 customer experience trends in 2024

IBM Big Data Hub

Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies.

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Canadian CIOs discuss driving digital transformation at a rapid pace

CIO Business Intelligence

According to the State of the CIO, 2024 research “79% of heads of IT say that CIOs have a strong educational partnership with the CEO/board of directors “and “88% of CIOs say that their role is becoming more digital and innovation focused”. This was an added stress on planning his data and cloud strategy.

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CIOs weigh where to place AI bets — and how to de-risk them

CIO Business Intelligence

billion in 2024 to $521.0 The CIO has strategies in place to address all three. One such company has built a tool that predicts customer intent and behavior based on previous interactions and other market data. One thing is certain: Large sums of money will be wagered on AI technologies in the next several years.

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Getting ready for artificial general intelligence with examples

IBM Big Data Hub

According to Andreessen Horowitz (link resides outside IBM.com ) , in 2023, the average spend on foundation model application programming interfaces (APIs), self-hosting and fine-tuning models across surveyed companies reached USD 7 million. 46% of survey respondents in 2024 showed a preference for open source models.

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IT leaders turn to HBCUs for future IT talent

CIO Business Intelligence

To start, unemployment in the IT profession in the United States in early 2024 is at 3.3%, below the nation’s overall unemployment rate of 3.7%. Abraham interned as a software engineer at Lincoln Financial Group, after first interacting with the company on the Morgan campus through a college-affiliated mentor and hackathon called codeLinc.

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What is digital transformation? A necessary disruption

CIO Business Intelligence

Once a vanguard business strategy, digital transformation has become a perennial objective for business survival. Today, companies must continue to re-engineer their processes as technologies evolve, and enable new ways to interact with customers, employees, and business partners to remain relevant and profitable. “We

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Maximize the power of your lines of defense against cyber-attacks with IBM Storage FlashSystem and IBM Storage Defender

IBM Big Data Hub

According to the 2024 IBM® X-Force® Threat Intelligence Index , ransomware has become the most common attack observed globally in the past four years. It deploys AI-powered sensors to rapidly detect anomalies in virtual machines (VMs), file systems, databases and other applications hosted in Linux VMs.

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