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CCaaS is a Vital Tool for Managing Customer Analytics

Smart Data Collective

Analytics technology has shaped many aspects of modern business. According to a report we cited last year, 67% of businesses with revenues exceeding $10,000 a year use data analytics. One of the most important reasons companies are investing in analytics technology is to improve their understanding of their customers.

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3 Ways Embedded Analytics Boosts Data Literacy

Jet Global

While your customer contact might be more interested in day-to-day functionality, a key concern is always going to be whether your application will address their leadership’s need for self-service insights. According to insightsoftware and Hanover Research’s 2024 Embedded Analytics Report , customizable dashboards are in demand.