Smart Data Collective

MARCH 11, 2022

There is no disputing that data analytics is a huge gamechanger for companies all over the world. Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business.

Customer Analytics 116

Customer Analytics Analytics Key Performance Indicator Big Data 116

AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

DECEMBER 14, 2019

AI and big data are helping large companies already in optimizing many areas with smoother delivery and improved productivity. AI analysis to increase sales. For example, Amazon is already launching an AI system for increasing sales. What Are Some Big Data Tools That Can Help Improve the Customer Journey? More sales.

Big Data 65

Big Data Cost-Benefit B2B Sales 65