Incident management vs. problem management: What’s the difference?
IBM Big Data Hub
AUGUST 1, 2023
ITIL processes connect IT services to business operations so that they can change when business objectives change. A key component of ITIL is the configuration management database (CMDB), which tracks and manages the interdependence of all software, IT components, documents, users and hardware required to deliver an IT service.
Let's personalize your content