CIO Business Intelligence

MAY 19, 2022

Aside from the workflow inefficiencies that come with a distributed service center, there’s an element of human emotion that needs to be addressed. Service agents are more than just employees. This increased visibility helps optimize operational efficiency, but AI and automation are what really help drive service team engagement.

Uncertainty 117

Uncertainty Interactive Optimization Forecasting 117

erwin

AUGUST 13, 2020

Compliance and Legislation : How do we manage uncertainty around legislative change (e.g., operating strategy, global business services and shared services)? Cost Reduction : What can we do to reduce costs while not impacting the business (e.g., big data, analytics and insights)?

Enterprise 143

Enterprise Cost-Benefit Uncertainty ROI 143

CIO Business Intelligence

FEBRUARY 27, 2023

While smaller firms or startups may have had only one delivery center, most application development firms, which make up 80% of Ukraine’s computer services export market, have numerous delivery locations. “Our For us, the uncertainty of not knowing if the staff were safe was the most difficult part. says Koalitionen CEO Amir Mofidi.

Software 88

Software Marketing Uncertainty Technology 88