article thumbnail

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

CIO Business Intelligence

Yet the report also found that 74% of C-suite executives say that no one at their company truly owns the employee experience. Aside from the workflow inefficiencies that come with a distributed service center, there’s an element of human emotion that needs to be addressed. Service agents are more than just employees.

article thumbnail

15 ways to grow as an IT leader in 2024

CIO Business Intelligence

Advance your financial acumen Executives don’t have a good read on the economic conditions ahead, with international conflicts, polarizing politics, and a contentious presidential election adding more unpredictability to ongoing economic uncertainties. I’m trying to get in the weeds of business operations,” he says.

IT 126
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

PODCAST: COVID19 | Redefining Digital Enterprises – Episode 3: COVID19 and Changing business landscape in Europe

bridgei2i

So businesses here are focusing on plans for supply chains, for facilities, governance, reporting – so that they can react quickly once all of the economic activity resumes. The sectors least directly affected are, of course, agriculture, construction, business services.

article thumbnail

Ukraine IT’s unparalleled resilience

CIO Business Intelligence

In the weeks following the invasion, IT services providers in Ukraine worked quickly to relocate thousands of workers or set them up for remote delivery where necessary. billion in computer services exports, an increase of 5.8% For us, the uncertainty of not knowing if the staff were safe was the most difficult part.