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Digital transformation’s fundamental change management mistake

CIO Business Intelligence

Over the past decade, CIOs have invested significantly in digital transformation initiatives in an effort to improve customer experiences, build data analytics capabilities, and deliver productivity enhancements with automation. Unfortunately, the business impact of many digital transformations continues to fall short of expectations.

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TIAA modernizes the customer journey with AI

CIO Business Intelligence

For example, JSOC includes an incident recommendation and resolution engine, customer anomaly detection engine, and aged customer incidents dashboard, which combine to help call center representatives simultaneously troubleshoot and predict customer challenges. Artificial Intelligence, CIO 100, Digital Transformation

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Achieving cloud excellence and efficiency with cloud maturity models

IBM Big Data Hub

An examination of cloud capabilities and maturity is a key component of this digital transformation and cloud adoption presents tremendous upside. No automation: Security professionals identify and address incidents and problems manually through dashboards. DevOps and DevSecOps are operational, highly skilled and fully scaled.

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7 secrets of successful digital transformations

CIO Business Intelligence

Organizations that continued full speed ahead with their digital transformation initiatives during the COVID-19 pandemic are able to ruminate on what went right and what they would have done differently, with the benefit of hindsight. But there are lesser-known, less obvious attributes of a successful digital program.

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What Stands Between IT and Business Success? Data Complexity

CIO Business Intelligence

Analysts and data scientists need flexibility when working with data; experimentation fuels the development of analytics and machine learning models. If data is difficult to work with, experimentation slows down, and consequently, so does innovation. Digital transformation has actually contributed to this complexity.

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Bridging the Gap Between Analytics Expectations and Reality

Sisense

Some of those hurdles are overcome via dashboards, but they sit in a system several layers removed from anything that many people normally interact with. Once users have navigated to a dashboard, they need to distinguish their desired data point from within a lot of noise.

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3 force multipliers for digital transformation

CIO Business Intelligence

The message to CIOs is to do more with less, and the implication is that CIOs must look at digital transformation initiatives differently than in years past. Force-multiplying digital transformation initiatives aim to accomplish multiple strategic objectives through a single vision and investment.