NLP Isn’t Enough. Leading Financial Services Companies Are Now Moving to Conversational AI.
CIO Business Intelligence
JUNE 13, 2022
Today, most banks, insurance companies, and other kinds of financial services firms have deployed natural language processing (NLP) tools to address some of their customer service needs. billion, and for insurance, the savings will approach $1.3 Data integration can also be challenging and should be planned for early in the project. .
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