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TIAA modernizes the customer journey with AI

CIO Business Intelligence

Ray Bellucci, head of recordkeeping and chief administrative officer for retirement solutions at TIAA, says JSOC is already having an impact, making it easier to identify complexities in TIAA participants interactions so the company’s customer agents can proactively address their challenges. This is the most complex ecosystem I have seen.”

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Digital listening reveals 3 leading innovation drivers

CIO Business Intelligence

Conversations suggest that AI is already transforming most major industries. It surpasses blockchain and metaverse projects, which are viewed as experimental or in the pilot stage, especially by established enterprises. AI Opportunities Generative AI is the basis for sophisticated AI models such as ChatGPT and Dall-E.

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Bridging the Gap Between Analytics Expectations and Reality

Sisense

Companies surveyed by Harvard Business Review Analytic Services (HBR) report that two of the most important strategic benefits of using data analytics are (1) identifying new revenue and business models and (2) becoming more innovative. But there’s a gap between expectations and reality, and companies are falling short of their aspirations.

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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

Roadblocks for executives that prevent them from moving forward on their digital transformation initiatives: Roadblocks include poor culture, lack of skills, lack of funding, and, maybe, most importantly, no clear problem statement for why they are wanting/needing digital transformation. IoT Artificial Intelligence.

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Amazon Kinesis Data Streams: celebrating a decade of real-time data innovation

AWS Big Data

With data streaming, you can power data lakes running on Amazon Simple Storage Service (Amazon S3), enrich customer experiences via personalization, improve operational efficiency with predictive maintenance of machinery in your factories, and achieve better insights with more accurate machine learning (ML) models.

IoT 55
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Building Smarter Financial Services: The Role of Semantic Technologies, Knowledge Graphs and Generative AI

Ontotext

Aurelije Zovko : For me, it is a digital transformation. Nimit Mehta: I think that 2024 is going to be a buckle-down year, but, at the same time, we’ll see a rapid explosion of experimentation. This ties in with the point about digital transformation as well as with making sure data-centricity is at the root of our approach.

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20 issues shaping generative AI strategies today

CIO Business Intelligence

How has, say, ChatGPT hit your business model?” No good guidance yet As CIOs seek to bring control and risk management to technology that’s generating widespread interest and plenty of experimentation, they’re doing so without pre-existing guidance and support. How is your business impacted by generative AI? This is an issue for CIOs.