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TIAA modernizes the customer journey with AI

CIO Business Intelligence

Ray Bellucci, head of recordkeeping and chief administrative officer for retirement solutions at TIAA, says JSOC is already having an impact, making it easier to identify complexities in TIAA participants interactions so the company’s customer agents can proactively address their challenges. This is the most complex ecosystem I have seen.”

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Digital listening reveals 3 leading innovation drivers

CIO Business Intelligence

Conversations suggest that AI is already transforming most major industries. It surpasses blockchain and metaverse projects, which are viewed as experimental or in the pilot stage, especially by established enterprises. Digital Transformation

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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

Roadblocks for executives that prevent them from moving forward on their digital transformation initiatives: Roadblocks include poor culture, lack of skills, lack of funding, and, maybe, most importantly, no clear problem statement for why they are wanting/needing digital transformation. IoT Artificial Intelligence.

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Bridging the Gap Between Analytics Expectations and Reality

Sisense

“This usually requires time from data engineering, data analytics, marketing ops, and sales ops — more than I’m usually willing to spend — but the answer might really transform my business if I could afford it!”.

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Building Smarter Financial Services: The Role of Semantic Technologies, Knowledge Graphs and Generative AI

Ontotext

Aurelije Zovko : For me, it is a digital transformation. Nimit Mehta: I think that 2024 is going to be a buckle-down year, but, at the same time, we’ll see a rapid explosion of experimentation. This ties in with the point about digital transformation as well as with making sure data-centricity is at the root of our approach.

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20 issues shaping generative AI strategies today

CIO Business Intelligence

No good guidance yet As CIOs seek to bring control and risk management to technology that’s generating widespread interest and plenty of experimentation, they’re doing so without pre-existing guidance and support. Other companies are worried that their workers are doing the same, Kashifuddin says. “As

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 2: How Data & Analytics Can Help in a Downturn

bridgei2i

So, in our AI to Impact podcast, we’ll now be focusing on conversations with business leaders, digital transformation advisors, as well as AI and analytics thought leaders to discuss the impact of COVID-19 on enterprises, and how enterprises can recalibrate their focus for continuity and resilience. Aruna: Got it.