CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

Optimization 134

Optimization Interactive Enterprise Optimization Sales 134

CIO Business Intelligence

MARCH 29, 2022

For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too. That Microsoft user community is key for Celonis co-founder and co-CEO Bastian Nominacher.

IT 89

IT Enterprise Optimization Cost-Benefit Optimization 89

CIO Business Intelligence

APRIL 12, 2022

Even though Nvidia’s $40 billion bid to shake up enterprise computing by acquiring chip designer ARM has fallen apart, the merger and acquisition (M&A) boom of 2021 looks set to continue in 2022, perhaps matching the peaks of 2015, according to a report from risk management advisor Willis Towers Watson. Atlassian buys Percept.ai.

Enterprise 142

Enterprise Technology Consulting Software 142