CIO Business Intelligence
MARCH 22, 2022
In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.
CIO Business Intelligence
MARCH 29, 2022
For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too. This analysis is key, according to R.
CIO Business Intelligence
APRIL 12, 2022
It will add it to its Spot by NetApp portfolio, the collection of SaaS tools built around the cloud management and cost optimization company it bought in 2022. Microsoft buys Minit to optimize process automation. StreamWeaver will bring plug-and-play integrations for more streaming enterprise data to BMC’s Helix AIops platform.
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