AWS Big Data
JUNE 12, 2023
Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.
CIO Business Intelligence
APRIL 27, 2022
And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Forrester’s principal analyst for employee experience, David Brodeur-Johnson, expressed concern about the privacy implications of being able to drill down into an employee’s survey responses and their correlation with workplace events.
Smart Data Collective
MARCH 11, 2022
Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Data analytics can assist you in figuring out why people abandon your brand or prefer alternative products instead. These insights can develop strategies for when the events occur again.
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