PODCAST: AI for Digital Enterprise – Why Contextual Customer Data is Indispensable to Driving Superior Experiences
bridgei2i
AUGUST 5, 2021
Why Contextual Customer Data is Indispensable to Driving Superior Experiences. Why are CRM systems not being able to provide this contextualized experience for the customers? So means different departments have very, not only a very different view on information about me, but they have very different information about me.
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