AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.

Analytics 52

Analytics Visualization Dashboards KPI 52

Business Over Broadway

MAY 22, 2019

The chat (#CXChat) was on customer experience and emerging technologies. This week’s CXChat was about customer experience and emerging technologies. State of Emerging technologies: While there are plenty of stories about emerging technologies, it appears that companies are lagging behind. So, become data literate.

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40

Smart Data Collective

DECEMBER 14, 2019

A great customer journey will eliminate buyer’s remorse, improve your retention rates, and eliminate any errors and complaints. Econsultancy and Adobe asked B2B companies to report on what the most exciting opportunity for growth in 2020 is and the leading answer was, “customer experience.” This is a huge advancement in technology.

Big Data 65

Big Data Cost-Benefit B2B Sales 65