Smart Data Collective

MARCH 11, 2022

Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Customer Journey Analytics. It’s critical to have a bird’s-eye view of your customer’s journey if you want to provide a superior customer experience.

Customer Analytics 116

Customer Analytics Analytics Key Performance Indicator Big Data 116

AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

DECEMBER 14, 2019

How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. To successfully interact with customers or website visitors, it’s important to know their intentions behind their behavior. AI analysis to increase sales.

Big Data 65

Big Data Cost-Benefit B2B Sales 65