PODCAST: COVID19 | Redefining Digital Enterprises – Episode 5: COVID-19 and Changing Business Landscape in Australia
bridgei2i
MAY 20, 2020
In this model, understanding the customer, knowing their needs, recommending to them, understanding their anxiety—all of this happens to be data which used to happen earlier through face-to-face interaction. Also, if you think of big ticket, B2C businesses like wealth management, advisory firms; they are also moving to more digital processes.
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