Occam's Razor

JANUARY 6, 2010

Before all the excitement of the new year wears out, here are five simple things I would love for you to try so that your company will have a glorious truly data driven 2010! #1: No longer can tools or "analysts" just puke 15 metrics on a report and hope to survive. 1: Don't suck. Seems obvious. 2 Learn basic statistics.

Analytics 99

Analytics IT Statistics Metrics 99

Occam's Razor

MARCH 23, 2010

Too many new things are happening too fast and those of us charged with measuring it have to change the wheels while the bicycle is moving at 30 miles per hour (and this bicycle will become a car before we know it – all while it keeps moving, ever faster). our measurement strategies 2. success measures. Usually for free.

Analytics 118

Analytics Consulting Metrics Experimentation 118

CIO Business Intelligence

MARCH 26, 2024

Customer satisfaction levels have flatlined since 2010. Should reducing or eliminating customer rage become an IT metric? Science is defined by many as the rigorous and systematic identification and measurement of phenomena. Does your organization measure customer experience? Think about it. How many even meet them?

Key Performance Indicator 122

Key Performance Indicator Broadcasting Metrics Measurement 122