Panera CIO John Meister on mastering customer experience
CIO Business Intelligence
APRIL 27, 2023
The first part of leveraging data is really understanding what we want to do with it — what is the KPI or the business metric we want to change? Then, as you approach those learning moments, turn it into a dashboard, so it’s something that can live and breathe across the enterprise. This was in around 2014 or so. Is it overhead?
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