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Panera CIO John Meister on mastering customer experience

CIO Business Intelligence

So we return to those moments and think much more deeply about the interaction. We’re seeing very high customer satisfaction scores in those interactions. The first part of leveraging data is really understanding what we want to do with it — what is the KPI or the business metric we want to change? Maybe it’s attrition.

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Benchmarking Performance: Your Options, Dos, Don'ts and To-Die-Fors!

Occam's Razor

Conversion rate is one of those metrics that I strongly encourage you only create benchmarks for from your own data. One of the easiest ways to improve outcomes on your website, it is great to make sure that people don't say this via your bounce rate metric : I came, I puked, I left. None of the four other methods are advisable.

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Designing Charts and Graphs: How to Choose the Right Data Visualization Types

datapine

Data-driven storytelling is a powerful force as it takes stats and metrics and puts them into context through a narrative that everyone inside or outside of the organization can understand. A real-time number chart is essentially a ticker that will give you an immediate overview of a particular KPI. 1) Number Chart. 2) Line Chart.

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Discover 20 Essential Types Of Graphs And Charts And When To Use Them

datapine

For instance, in the medical field, analyzing relationships between diseases and gene interactions can help discover a treatment for a particular disease. 1) Number Chart When to use A real-time number chart is essentially a ticker that will give you an immediate overview of a particular KPI. It all comes down to our eyes and brain.