Panera CIO John Meister on mastering customer experience
CIO Business Intelligence
APRIL 27, 2023
The first part of leveraging data is really understanding what we want to do with it — what is the KPI or the business metric we want to change? This was in around 2014 or so. IT Leadership, IT Strategy Step one is hiring people smarter than you in any given subject. Maybe it’s attrition. Maybe it’s store profits.
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