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Panera CIO John Meister on mastering customer experience

CIO Business Intelligence

So we return to those moments and think much more deeply about the interaction. We’re seeing very high customer satisfaction scores in those interactions. The first part of leveraging data is really understanding what we want to do with it — what is the KPI or the business metric we want to change? This was in around 2014 or so.

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Benchmarking Performance: Your Options, Dos, Don'ts and To-Die-Fors!

Occam's Razor

I'm planning to cover the four different strategies at your disposal to collect benchmarks. If you've read my first book Web Analytics: An Hour A Day, you know that I've advocated this strategy since 2008! Use that because you know your strategy and your implementation. Yes, four! Own data benchmarks.

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Designing Charts and Graphs: How to Choose the Right Data Visualization Types

datapine

As mentioned, asking the right questions will form the foundations of choosing the right types of visualization charts for your project, strategy, or business goals. A real-time number chart is essentially a ticker that will give you an immediate overview of a particular KPI. Distribution. Composition. Comparison of data.

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Discover 20 Essential Types Of Graphs And Charts And When To Use Them

datapine

Charts And Graphs Categories As mentioned, asking the right questions will form the foundations for choosing the right types of visualization graphs for your project, strategy, or business goals. 1) Number Chart When to use A real-time number chart is essentially a ticker that will give you an immediate overview of a particular KPI.

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Data Science at The New York Times

Domino Data Lab

Here is a picture of The New York Times on its birthday in 1851, and for the vast majority of its lifespan this is pretty much what the user experience of interacting with The New York Times looks like. There’s some strategy to be thought about in terms of how we push these things out on social channels. We can monetize that.”