Customer science: A new CIO imperative
CIO Business Intelligence
MARCH 26, 2024
An emerging key performance indicator in the customer experience/satisfaction world is “rage clicks” — for example, when a user click a button sometimes five or six times because a website loads slowly or freezes. In 2016, US companies lost $1.6 Business IT Alignment, IT Leadership, IT Strategy, ROI and Metrics
Let's personalize your content