CIO Business Intelligence

FEBRUARY 1, 2023

The company quickly made a name for itself since launching in 2018, not only as a business process outsourcing (BPO) partner of choice for organizations worldwide but also as a social enterprise with a mission to create meaningful employment opportunities for PWDs. smart routing, conversational AI, and real-time customer insights).

Scorecard 94

Scorecard Digital Transformation Interactive Enterprise 94

Insight

DECEMBER 13, 2018

You can also make progress on diversity goals by paying attention to employer branding; the impression that candidates get from interacting with your company, like the language in your job posting and the content of your careers page. Let candidates know that it’s OK if they don’t ‘check all of the boxes’?—?they they should still apply!

Strategy 66

Strategy Scorecard Measurement Data-driven 66

Peter James Thomas

AUGUST 12, 2018

Some systems (even in 2018) can still make it harder to capture good data than to ram in bad. As Neil puts it in his article: […] technology is never a solution to social problems, and interactions between human beings are inherently social. Finches, Feathers and Apples (2018). [14]. How to Measure the Unmeasurable.

Metrics 49

Metrics Statistics Data Quality Measurement 49