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4 Steps to Streamline Your Contact Centre Spend

CIO Business Intelligence

The contact center software market is expected to grow at a 21% compound annual growth rate ( CAGR ) from 2022 to 2030. But, with all this growth comes new potential costs. Amid a fast-changing landscape, contact center executives have a critical task: Keep pace and grow while also reducing costs and driving efficiency.

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Remove the Barriers from AI Adoption

DataRobot

Only one in ten companies reports significant financial benefits from implementing AI, according to a recent study by BCG GAMMA, the BCG Henderson Institute, and the MIT Sloan Management Review. Few businesses now benefit from AI because they have not yet fully implemented it throughout their organizations. How can that be?

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How Cloud Technology Can Be Integrating in Schools

Smart Data Collective

billion on cloud computing in 2021 and that figure is expected to be worth over $15 billion by 2030. Let’s look at the benefits of using technology in the classroom with a few examples and their effect on learning and school management. Cloud computing lowers IT infrastructural costs. to facilitate students and faculty.

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Steps tech leaders are taking to meet new accessibility mandates

CIO Business Intelligence

Those with sight, neurodiversity or motor skills illnesses are often excluded from the benefits of the internet, but forthcoming legislation will go some way toward correcting this oversight. Consumers with accessibility issues face a real cost and can miss payments, for example,” he says. billion in lost revenue. “We

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How Gilead used Amazon Redshift to quickly and cost-effectively load third-party medical claims data

AWS Big Data

Because Gilead is expanding into biologics and large molecule therapies, and has an ambitious goal of launching 10 innovative therapies by 2030, there is heavy emphasis on using data with AI and machine learning (ML) to accelerate the drug discovery pipeline. The peak workload includes loading periodic large datasets in multi-terabyte range.

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Getting ready for artificial general intelligence with examples

IBM Big Data Hub

Regardless, given the wide range of predictions for AGI’s arrival, anywhere from 2030 to 2050 and beyond, it’s crucial to manage expectations and begin by using the value of current AI applications. While cost wasn’t the primary driver, it reflects a growing belief that the value generated by gen AI outweighs the price tag.