AWS Big Data
JUNE 12, 2023
Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry.
CIO Business Intelligence
APRIL 27, 2022
And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Managers can click on an employee profile to see the ups and downs of their engagement with the enterprise, and click on individual data points to see details of the interaction.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Smart Data Collective
MARCH 11, 2022
There is no disputing that data analytics is a huge gamechanger for companies all over the world. Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business.
Smart Data Collective
DECEMBER 14, 2019
How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. To successfully interact with customers or website visitors, it’s important to know their intentions behind their behavior. Analytics is the answer here.
Business Over Broadway
MAY 22, 2019
I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. So, become data literate.
Expert insights. Personalized for you.
52 
Let's personalize your content