Smart Data Collective

MARCH 11, 2022

There is no disputing that data analytics is a huge gamechanger for companies all over the world. Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business.

Customer Analytics 116

Customer Analytics Analytics Key Performance Indicator Big Data 116

AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

DECEMBER 14, 2019

AI and big data are helping large companies already in optimizing many areas with smoother delivery and improved productivity. How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. Analytics is the answer here.

Big Data 65

Big Data Cost-Benefit B2B Sales 65

Business Over Broadway

MAY 22, 2019

I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. So, become data literate.

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40