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When the Voice of the Customer Actually Talks

Rocket-Powered Data Science

The goals of such activities are to improve customer service, customer interactions, customer engagement, and customer experience (CX) through just-in-time customer assistance, personalization, and loyalty-building activities. Not only is the CX amplified, but so is the EX (Employee Experience).

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Your Modern Business Guide To Data Analysis Methods And Techniques

datapine

Trimming the informational fat is one of the most crucial methods of data analysis as it will allow you to focus your analytical efforts and squeeze every drop of value from the remaining ‘lean’ information. Build a data management roadmap. A data analytics methodology you can count on.

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Research shows extensive use of AI contains data breaches faster and saves significant costs

IBM Big Data Hub

The newly launched IBM Security QRadar Suite offers AI, machine learning (ML) and automation capabilities across its integrated threat detection and response portfolio , which includes EDR , log management and observability, SIEM and SOAR. Let’s take a closer look at QRadar EDR and QRadar SIEM to show how AI, ML and automation are used.

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Dwell Time, Agent Smith and Modernizing Your SIEM

CDW Research Hub

If your organization is relying on technologies that aren’t aligned with current threats, consider this: it was recently reported that the average time between penetrating attack and discovery for SMBs ranged from 43 to 895 days, with confirmed, persistent malware averaging 798 days and riskware averaging 869 days. The Intelligent SIEM.

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10 projects top of mind for IT leaders today

CIO Business Intelligence

Tech services provider Logicalis found in its 2024 Global CIO Report that 89% of CIOs reported “actively seeking opportunities to incorporate AI capabilities into their companies,” making it the No. Risk management came in at No. Other surveys offer similar findings. 1 priority among its respondents as well. Foundry / CIO.com 3.

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The changing face of cybersecurity threats in 2023

CIO Business Intelligence

Over the last eighteen months or so, a motley group of teenagers under the banner of Lapsus$ managed to hack into “unbreachable” fortresses at tech giants such as Okta, T-Mobile, Nvidia, Microsoft, and Globant using unsophisticated but creative and persistent techniques.