How ServiceNow gets the most out of generative AI
CIO Business Intelligence
NOVEMBER 15, 2023
When Bedi talks of enhancing “agent” productivity, he uses the term broadly to mean HR staff, IT service desk operatives, customer service agents, and sales staff, all of whom can benefit from generative AI’s ability to find answers in masses of documentation. Make a sales rep who joins Monday infinitely knowledgeable.”
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