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Unlocking success: Key components of a winning customer experience strategy

IBM Big Data Hub

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Seven hallmarks of a successful customer experience strategy Customer experience requires the right strategy and dedicated actions to drive success.

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10 cloud strategy questions every IT leader must answer

CIO Business Intelligence

Although some continue to leap without looking into cloud deals, the value of developing a comprehensive cloud strategy has become evident. Without a clear cloud strategy and broad leadership support, even value-adding cloud investments may be at risk. And it’s never too late for CIOs to reassess their cloud strategies.

Strategy 145
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Create a lasting customer retention strategy

IBM Big Data Hub

An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Steps to create an effective customer retention strategy Effective customer retention strategies begin the moment a first-time customer makes a purchase.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

While every customer interaction is different, organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy. Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1.

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How to build a successful talent acquisition strategy

IBM Big Data Hub

Talent acquisition refers to the ongoing strategy and process an organization and its HR department uses to source, attract, evaluate, hire and retain the highly-qualified new employees it needs to grow. A well-crafted talent acquisition strategy has become a critical component for organizations seeking to secure a competitive edge.

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6 best practices for better vendor management

CIO Business Intelligence

To ensure vendor relationship help their organizations achieve their goals, IT leaders should establish a comprehensive technology vendor management strategy focused on maximizing fit and value. Here are several key tips for making the most of vendor relationships. Allen says.

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Transforming IT for digital success

CIO Business Intelligence

As a result, most IT functions have seen budget increases, support for more staff, and higher involvement in shaping enterprise strategy , according to multiple reports. According to its 2023 research paper Total Enterprise Reinvention , “only 8% of companies are moving to adopt a strategy of Total Enterprise Reinvention.”

IT 137