IBM Big Data Hub

SEPTEMBER 6, 2023

With the right generative AI strategy, marketers can mitigate these concerns. Create a data-driven generative AI marketing strategy Before your marketing organization can introduce effective generative AI solutions, you need a strategy to implement AI foundation models. The journey starts with sound data.

Marketing 125

Marketing Strategy B2B Cost-Benefit 125

CIO Business Intelligence

JANUARY 24, 2023

Those principles, along with lessons learned during recent years, have helped Pfeiffer sharpen her tech strategy for supporting hybrid work in 2023. Turning to tech for seamless continuity Abhijit Mazumder, CIO at Tata Consultancy Services (TCS), is similarly looking to how his IT team can improve the hybrid experience it has already enabled.

Strategy 142

Strategy Consulting Technology Software 142

IBM Big Data Hub

NOVEMBER 30, 2023

Talent acquisition refers to the ongoing strategy and process an organization and its HR department uses to source, attract, evaluate, hire and retain the highly-qualified new employees it needs to grow. A well-crafted talent acquisition strategy has become a critical component for organizations seeking to secure a competitive edge.

Strategy 72

Strategy Cost-Benefit Consulting Data-driven 72

CIO Business Intelligence

JANUARY 3, 2024

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation.

Insurance 126

Insurance B2B Consulting Cost-Benefit 126

IBM Big Data Hub

DECEMBER 5, 2023

While every customer interaction is different, organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy. Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1.

Strategy 72

Strategy Consulting Key Performance Indicator Measurement 72

CIO Business Intelligence

JULY 31, 2023

They note, too, that CIOs — being top technologists within their organizations — will be running point on those concerns as companies establish their gen AI strategies. Here’s a rundown of the top 20 issues shaping gen AI strategies today. Douglas Merrill, a partner at management consulting firm McKinsey & Co.,

Strategy 98

Strategy Risk Enterprise Risk Management 98

IBM Big Data Hub

MARCH 15, 2024

How IBM helped improve the app modernization strategy IBM Consulting® worked with the client’s cloud team and technical experts to deploy IBM Consulting Cloud Accelerator , which helped them understand the business logic surrounding their many applications.

Consulting 105

Consulting Cost-Benefit Risk Measurement 105

IBM Big Data Hub

FEBRUARY 16, 2024

Customer experience , or CX, is a holistic accounting of customers’ perceptions resulting from all their interactions with a business or brand, whether online or in-store. CX teams are concerned with both short-term tactics and long-term strategy. IBM puts customer experience strategy at the center of your business.

Metrics 103

Metrics Interactive Consulting Sales 103

Smarten

NOVEMBER 8, 2022

Planning Will Help Your Business Get the Most Out of a Citizen Data Scientist Strategy! If your business wishes to leverage the power of the Citizen Data Scientist strategy and enable data literacy and a balanced approach for data analytics, the enterprise must do more than select an augmented analytics solution for its team members.

Strategy 52

Strategy Digital Transformation Predictive Analytics Risk 52

CIO Business Intelligence

JULY 31, 2022

Without it, hybrid work can’t exist, cloud applications don’t perform adequately and online interaction delays frustrate potential customers. This frees CIOs to focus more on developing their vision for improving customer experience; a strategy repeatedly demonstrated to improve profitability.

Strategy 98

Strategy Internet of Things Machine Learning IoT 98

CIO Business Intelligence

APRIL 27, 2022

In an interactive presentation at CIO’s recent Future of Work Summit, Dr. Beverly Kaye tackled that question head-on, offering key lessons from her years of research and writing on the topic of talent retention.

Strategy 106

Strategy Consulting Interactive Management 106

IBM Big Data Hub

FEBRUARY 12, 2024

Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies.

Consulting 81

Consulting Strategy Interactive Data Processing 81

CIO Business Intelligence

MARCH 15, 2022

Artificial data has many uses in enterprise AI strategies. a global management consulting firm. Synthetic data can fill in some of the gaps to create realistic, appropriate settings and objects for virtual environments, events, and interactions. Synthetic data use cases.

Strategy 145

Strategy Testing Modeling Sales 145

IBM Big Data Hub

JANUARY 19, 2024

It’s also more pressure to retain those customers, whether those interactions happen online or in-store. Expressing and communicating a mission-based strategy In recent years, organizations have embraced subjects like Diversity, Equity and Inclusion (DEI), environmental protection and other social justice topics.

Data-driven 99

Data-driven Consulting Interactive Data Lake 99

IBM Big Data Hub

JANUARY 25, 2024

Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention. As such, more organizations are increasing their dedication to CX strategy and looking towards successful customer experience examples for inspiration. It’s no surprise.

Consulting 78

Consulting Cost-Benefit Sales Strategy 78

CIO Business Intelligence

JANUARY 17, 2024

“For a CIO, or anyone in a senior position with responsibility for data, the best way to succeed is to make projects come to life,” says Caroline Carruthers, formerly a pioneering chief data officer at Network Rail, which manages train stations and infrastructure in the UK, and now CEO of data consultancy Carruthers and Jackson.

Consulting 122

Consulting Interactive Strategy Visualization 122

CIO Business Intelligence

MAY 6, 2024

Check out these strategies for leading well based on decades or experience from the C-suite. In these interactions, he also looks to avoid the projects colleagues aren’t enthusiastic about. We have candid discussions about anything from our enterprise strategy to how we manage work-life balance,” he says.

IT 127

IT Consulting Strategy Digital Transformation 127

CIO Business Intelligence

OCTOBER 23, 2023

As a result, most IT functions have seen budget increases, support for more staff, and higher involvement in shaping enterprise strategy , according to multiple reports. According to its 2023 research paper Total Enterprise Reinvention , “only 8% of companies are moving to adopt a strategy of Total Enterprise Reinvention.”

IT 137

IT Consulting Scorecard Key Performance Indicator 137

IBM Big Data Hub

MARCH 8, 2024

In the constantly shifting, rapidly expanding ecommerce ecosystem, businesses must think creatively about their digital strategies and how best to create dynamic, interactive shopping experiences that improve customer relationships. In the United States, the market is still emerging, bringing in a forecasted USD 32 billion as of 2023.

Consulting 90

Consulting Marketing Sales Data Processing 90

erwin

JULY 26, 2019

Instead they rely on consultants, trends, regulations and legislation to drive strategy. The few analyses performed focus on immediate questions, rarely planning and strategy. Dynamic, interactive dashboards (vertical and horizontal). In reality, most organizations do not leverage EA teams to their true potential.

Digital Transformation 106

Digital Transformation Strategy Enterprise Business Intelligence 106

CIO Business Intelligence

FEBRUARY 8, 2024

To ensure vendor relationship help their organizations achieve their goals, IT leaders should establish a comprehensive technology vendor management strategy focused on maximizing fit and value. It is also important to involve your key vendors in strategy and planning sessions related to their services or products,” Gilgour says.

Management 130

Management Scorecard Cost-Benefit Key Performance Indicator 130

IBM Big Data Hub

FEBRUARY 12, 2024

Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Across arguably every industry, business leaders view a great customer experience strategy as a key differentiator. a mobile app).

Data-driven 107

Data-driven Manufacturing Consulting Advertising 107

Sisense

SEPTEMBER 12, 2019

Every business needs a business intelligence strategy to take it forward. . As the Global Team Lead of BI Consultants at Sisense, I can say that the projects I’ve worked on where a BI strategy was involved, were more successful than projects without a strategy. But what is a BI strategy in today’s world?

Strategy 81

Strategy Dashboards Diagnostic Analytics Prescriptive Analytics 81

CIO Business Intelligence

MARCH 6, 2024

To create what he refers to as a hyper-personalization strategy, he’s using technology and data to develop a deeper understanding of the experiences that people have with TSB. When we buy things online, and we interact with automated technologies and AI, we don’t always want to be handled by a chatbot,” she says.

Interactive 131

Interactive Technology Strategy Consulting 131

CIO Business Intelligence

AUGUST 8, 2023

Once upon a time my consulting company offered a “Take the Blame” service. Our logic: As consultants we’d probably be blamed anyway. Consultants do make convenient scapegoats. Flighty assumptions Consulting contracts or statements of work include a section titled “Assumptions.” Strangely, we had no takers.

IT 98

IT Consulting Management Interactive 98

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. As such, customer success requires customer support teams to interact with customers across call centers, text, social media and email. While some customers want human interaction by a phone call or messaging, others prefer to solve the issue on their own if feasible.

Machine Learning 79

Machine Learning Consulting Interactive Technology 79

CIO Business Intelligence

MAY 5, 2023

Niki Allen, chief information technology and operations officer and vice president of infrastructure and operations, for Boeing Information Technology & Data Analytics, and Rona Bunn, CIO of NACD will offer practical strategies to lead the digital journey and avoid burnout, as well as answer audience questions in an open discussion.

IT 98

IT Strategy Data Processing Data-driven 98

CIO Business Intelligence

NOVEMBER 2, 2023

After a successful run as a partner and offering leader at a global consulting firm, Ronanki served for five years as SVP and chief digital officer of Elevance Health, formerly known as Anthem, a Fortune 50 enterprise with annual revenues exceeding $150 billion.

Consulting 127

Consulting Digital Transformation Technology Strategy 127

IBM Big Data Hub

DECEMBER 7, 2023

In short, CEOs know how important generative AI and other AI technologies are becoming to create a future-proof customer service strategy. AI will become the central brain of the contact center, where the organization interacts with the customer base.

Interactive 88

Interactive Data-driven Consulting Technology 88

CIO Business Intelligence

MARCH 27, 2023

Hosted by Dan Roberts, Host, Tech Whisperers Podcast, CEO, Ouellette & Associates and Larry Bonfante, Senior Consultant, Ouellette & Associates. This team will provide an in-depth interactive workshop on how to influence stakeholders effectively and build communication skills. To learn more and register here Events

Data Processing 52

Data Processing Consulting Interactive Strategy 52

CIO Business Intelligence

AUGUST 9, 2023

Once a vanguard business strategy, digital transformation has become a perennial objective for business survival. Today, companies must continue to re-engineer their processes as technologies evolve, and enable new ways to interact with customers, employees, and business partners to remain relevant and profitable. “We

Digital Transformation 137

Digital Transformation Strategy Data-driven Consulting 137

Sisense

JUNE 30, 2019

For this month’s episode of our Radical Transparency podcast , I got on the phone with Charles Holive, Managing Director for Sisense’s Strategy Consulting Business, to discuss the way the changing role of data is forcing companies to evolve in the modern business environment. Data Strategies for the Uninitiated.

Data Strategy 71

Data Strategy Strategy Consulting Experimentation 71

CIO Business Intelligence

MARCH 25, 2024

According to a Forrester Consulting study commissioned by Catchpoint, “ investing in IPM tools offers significant ROI ” for any organization that requires a resilient Internet to operate – which, let’s face it, is pretty much everyone out there.

ROI 86

ROI Consulting Metrics Interactive 86

CIO Business Intelligence

MARCH 9, 2023

Textron Vice President and CIO Kimberly Mackenroth, and Madhuri Andrews, former chief digital and information officer at Jacobs, will offer practical strategies to lead the digital journey and avoid burnout. There will be lively discussion groups with experts on topics such as zero trust, next-gen cloud strategies, and emerging technologies.

IT 98

IT Digital Transformation Strategy Data Processing 98

CIO Business Intelligence

JUNE 8, 2023

I’ll start with the surprising: 43% of executives say they already have a metaverse strategy in place. These timelines do not necessarily align with what I see, as most industries are likely not capable of executing a metaverse strategy in the short term. Only 4% say it’ll take six to 10 years. That’s the direct customer experience.

Marketing 111

Marketing Recreation/Entertainment Interactive Risk 111

CIO Business Intelligence

FEBRUARY 6, 2023

Bill Pappas, who joined MetLife as head of global technology and operations three years ago to drive the CEO’s customer-first strategy, exemplifies the new insurance CIO ethos. are substituting face-to-face meetings with advanced, value-added digital interactions with customers.

Insurance 132

Insurance IT Digital Transformation Machine Learning 132

CIO Business Intelligence

OCTOBER 19, 2023

After a decade-long stint at a global consulting firm, where he built a product management consulting practice serving retail and CPG clients, Peterson joined Walmart and dove straight into improving the employee experience for Walmart’s 2.1 Digital Transformation, Generative AI, IT Strategy, Retail Industry

Consulting 137

Consulting Digital Transformation Technology Strategy 137