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ServiceNow boasts industry-first gen AI general availability with Vancouver release of Now

CIO Business Intelligence

Now Assist for IT Service Management, Customer Service Management, and HR Service Delivery add new text creation and summarization features and an interactive chatbot interface to help workers get to relevant information more quickly. It can even help you navigate from one part of the platform to the other.

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GDPR Requires IRM For Fast and Effective Response

John Wheeler

This week, Gartner hosted its annual Security & Risk Management Summit in London and the buzz at the event centered on the new risks associated with the General Data Protection Regulation (GDPR). It’s no wonder that CEOs consider risk management as one of their top priorities in 2018 (see figure below).

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CIOs weigh where to place AI bets — and how to de-risk them

CIO Business Intelligence

One such company has built a tool that predicts customer intent and behavior based on previous interactions and other market data. Like Gudipati and Nafde, Menon and her team are planning to use hyperscalers as a relatively low-risk option. Artificial Intelligence, Generative AI, IT Leadership, IT Strategy, Risk Management

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Examples of IBM assisting insurance companies in implementing generative AI-based solutions  

IBM Big Data Hub

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

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What a quarter century of digital transformation at PayPal looks like

CIO Business Intelligence

These applications live on innumerable servers, yet some technology is hosted in the public cloud. User data is also housed in this layer, including profile, behavior, transactions, and risk. Technological layers To make all these strategic areas flow as smoothly as possible, PayPal’s technology is organized into four main layers.

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Optimizing Risk and Exposure Management – Roundtable Highlights

Cloudera

We recently hosted a roundtable focused on o ptimizing risk and exposure management with data insights. For financial institutions and insurers, risk and exposure management has always been a fundamental tenet of the business. Now, risk management has become exponentially complicated in multiple dimensions. .

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Enhancing customer care through deep machine learning at Travelers

CIO Business Intelligence

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. Managing all of its facets, of course, requires many different approaches and tools to achieve beneficial outcomes, and Mano Mannoochahr, the companyâ??s