Chipotle’s recipe for digital transformation: Cloud plus AI
CIO Business Intelligence
OCTOBER 21, 2022
When Curt Garner became Chipotle’s first CIO in 2015, the only technology used for online restaurant ordering was, “believe it or not,” a fax machine, he says. Seven years later, the Newport Beach, Calif.-based company is piloting a system with a robotic arm dubbed “Chippy” that prepares the fast-casual chain’s famed fried salt-and-lime chips homemade every day without human labor, with the aim of tailoring output to the daily needs of each restaurant.
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